Once a customer called mitchells, one of the stores, in a big hurry to buy a blue cashmere topcoat for an important meeting. Jack mitchell motivational speaker, inspirational author. Theres no doubt in my mind that our philosophy can be applied to selling just about anything from aircraft engines to beanbags. Earning strategic pdus for pmis certification izenbridge. Click download or read online button to get hug your customers book now. In his groundbreaking books, hug your customers a wall street journal bestsellerand hug your people, jack mitchell brought a warm human touch to the oftencold, bottomline world of business. Hug your customer has dozens of anecdotes that support michells pemise that are wonderful lessons, plus this is a fun book. Rather than just ignore them and focus on those who dig you, instead try to use that experience to grow your business. This week i share my thoughts on 3 points that impacted me after reading hug your customers by jack mitchell. Hug your haters is the first customer service and customer experience book written for the modern, mobile era and is based on proprietary research and more than 70 exclusive interviews. The book provides the importance of personalized and customized. I came across this book while looking for a read on customer service, a topic i havent touched on for a long time, since the customer service survival kit by richard s. Gary vaynerchuk, author of jab, jab, jab, right hook this is a landmark book in the history of customer service.
Jack mitchell is a motivator, consultant, a motivational speaker, and the author of several books. Revised and updated for the first time since original publicatio. Its funny how an offhand comment at the right moment can end up crystallizing a lifetimes worth of learning. Customers and employees are happierand when people are happier, it creats an excellent work environment. Its the whole point of this book that as competition and digitization increase, connection with your customers. The only way to stay in business is to have customers. Hug your haters by jay baer will change the way your businesses approaches customer service baer has written one of the most important and useful books on customer service for our current age. Its why you can charge more money for your services. Hug your customers can change your attitude and outlook while helping you become more successful. Mitchell believes the most important thing is to know your customer. Pick up the key ideas in the book with this quick summary. He is the new york times bestselling author of five books, including hug your haters.
That may mean opening the store when it is closed, sewing on a button while a customer waits, or showing up at their office to fit them and deliver in time for an important meeting, a funeral, or a. The book, hug your customers is the answer youve been looking for when it comes to differentiation. Hug your customers download ebook pdf, epub, tuebl, mobi. How to embrace complaints and keep your customers, jay baer shows how haters are actually a good thing. If it feels like there are more complaints than ever, and that youre spending more time and money dealing with negativity and backlash, youre right. Jack mitchel hug your customers customer service books. Establishing a hugging culture is the most effective way to achieve financial success and keep your customers happy.
If the idea of dealing with haters makes you uncomfortable or customer service isnt your strong suit, youll definitely want to give this book a read. The author, whose warmth and candor is totally endearing, may be faulted for denying. Hug your customers by jack mitchell hachette books. The proven process for becoming a passionate and successful salesperson for life. In his groundbreaking books, hug your customers a wall street journal best seller and hug your people, jack mitchell brought a warm human touch to the oftencold, bottomline world of business. The proven process for becoming a passionate and successful salesperson for life this is a must for everyone who is interested in salesnot just in selling things but in selling yourself to people in a way that they will support you and never forget you. Hug your customer has dozens of anecdotes that support michells pemise that are wonderful lessons, plus this is a fun book to read. Filled with accessible advice, personal case studies and tips any businessperson can use for any business, hug your customers is an energizing blueprint for customer and. Hugging your customers is about catering to their every need and organizing your entire company around them. In the decade that has passed since the publication of this book about our family clothing and jewelry business and our philosophy. The hug your customers way is to embrace opportunities for above and beyond customer service. In these three great business books, jack mitchell shares the secrets of developing and maintaining loyalty from both your customers and employees and tells you how to sell anything, both in business and in life.
The proven way to personalize sales and achieve astounding results jack mitchell on free shipping on qualifying. Pdf download hug your customers free unquote books. How to embrace complaints and keep your customers 2016 by jay baer. If you want to put your arms around your business and bottom line, youll want all. Filled with accessible advice, personal case studies and tips any businessperson can use, hug your customers is an energizing blueprint for customer and employee retention. You need to buy this book if you care about your customers and your business. Hug your haters reveals why detractors can become your most valuable customers. Theres no doubt in my mind that our philosophy can be applied to selling just about anything from aircraft engines to. Jack mitchell is coowner and ceo of mitchellsrichards, the upperend clothing retailer.
The book draws a straight line from customer service to business success. Hug your customers pdf summary jack mitchell 12min blog. Hug your customers by jack mitchellnoahs thoughtsbook. Revised and updated for the first time here is the 200,000copy staple, praised by warren buffett as a gem i wish everyone at berkshire would follow jack mitchells advicewe would own the world. Click here to order hug your customers by jack mitchell. When an emergency happens, they step up and help out. The proven way to personalize sales and achieve astounding results mitchell, jack on. Hug your customers concisely and at the same time in a lively, vibrant and entertaining manner talks about reliable methods of service and building relationships with customers. Jack mitchell offers a wealth of useful and usable tips to improve the overall performance and sales of your business. The philosophy of the book is probably best described as treat.
Selling the hug your customers way audiobook by jack. Sooooo, define your hug, make it an expectation, train your staff to hug, practice it, and then, most importantly, hug. Find all the books, read about the author, and more. How to embrace complaints and keep your customers portfolio. If you want to put your arms around your business and bottom line, youll want all the updated information and practices found in the landmark business bestseller, hug your customers. This site is like a library, use search box in the widget to get ebook that you want. Jack mitchells advice will be useful to any retailer or small business, and in addition, will. Hug your customers ebook by jack mitchell rakuten kobo. The book is an easy read and filled with story after story of ways we can care for the people around us and build a customer for life. But the rise of customer complaints is actually an enormous.
Jack mitchells advice will be useful to any retailer or small business, and in addition, will be invaluable to the owners of family businesses. About jack mitchell jack mitchell is a motivator, consultant, a motivational speaker, and the author of several books. How to embrace complaints and keep your customers hardcover march 1, 2016. I found a signed copy of this book at a thrift store, and wanted to read it because ive been bridging more into the sales side at my pr job. Important because baer presents counterintuitive insights that will transform the way brands and business owners think about the role of customer service in their success and their survival.
In todays unbelievably competitive marketplace, there are few who use it. Hug your customers shares the handson practical philosophy that has allowed mitchell and his family of stores to thrive and excel in todays challenging retail marketplace. Sally hogshead, author of fascinate and how the world sees you jay baer demonstrates that the single greatest threat to customer retention is to appear indifferent to customer complaints. Jack mitchell is ceo of mitchells a clothes store and one of the most successful small businesses in america. Hug your customers, written by connecticutbased clothing maven jack mitchell, of mitchellsrichards, purports to teach readers a hugging system that values going the extra mile for clients through various initiatives, responses and sales tactics.
Hug your customers put to the test all common strategies for increasing profits and serves many new methods on a silver plate that are seldom used. The proven way to personalize sales and achieve astounding results by jack mitchell is a great book for entrepreneurs who operate service businesses and, especially, for business owners who operate retail operations. I run mitchellsrichards, a profitable highend clothing business in connecticut that was founded in 1958. Still the proven way to personalize sales and achieve astounding results kindle edition by mitchell, jack. As the ceo of mitchells clothing stores, one of the most successful small businesses in the country, he noticed that customer service and. This familyrun business has built extremely healthy profit margins in a tough retail market through a most refreshing approach to sales hug your customers. Has hug your customers by jack mitchell been sitting on your reading list.